MTM's English language for Business takes off in the Cotswolds

English Language for Business Courses


 


Following demand from our local businesses, we have aimed this coaching at developing the confidence and competence of delegates who do not have English as their 1st language but wish/need to communicate effectively when working in customer facing roles or within their own team.    


The course includes:


1)     In-depth coaching in small groups, facilitated discussion, video/ audio recording and playback and role play that integrate communication theory with practical skills/experience within the context of their target audiences.


2)     Focus on enhancing the current communication skills when using English as the common language, in preparation for interacting with clients, potential clients or a range of other key stakeholders


 


LEARNING OUTCOMES



  1. Further developing the delegates understanding of the importance of both verbal and non-verbal communication and are able to deliver effective conversations in a range of communication situations

  2. Understand their audience needs and how to meet those needs in a range of relevant business situations

  3. Have expertise in effective listening, question handling, presenting solutions (such as menu choices) and delivering effective conversations when  under pressure

  4. Have expertise to use specific expressions commonly used in the context of their work  

  5. Have confidence to hold positive friendly conversations with clients and other team members in the English language

  6. Face questions with confidence using effective techniques and engaging their audiences in English

  7. Understand the potential of developing their communication and networking skills in English and have personal suggestions for further learning


These learning outcomes are key goals of the coaching programme..  


 


TRAINING METHODS


MTM uses a variety of proven, effective and mainly practical/experiential training methods:


1)     Pre course research with the course commissioner about each of the delegates to allow tailoring of course materials


2)     Initial assessment of individual’s current presentation and communication skills in English


3)     Video recording for evaluation and feedback to allow delegate’s to witness their own performances and relate it to the feedback received


4)     Self- evaluation and assessment, group evaluation and feedback, trainer evaluation, feedback


5)     Individual coaching as required on agreed coaching points


6)     Peer to peer learning by witnessing each other’s performances in set tasks


7)     Individual and group role play to experience a range of different communication situations and issues


8)     Group and individual learning of techniques and key tools for planning and delivering effective communication in a range of situations


9)     Individual reflection points on how they communicate in a variety of typical circumstances that they will experience in their roles


10)  Self-paced pre-course preparation between coaching events


11)  Suggestions for further self-paced learning and key resource material following their final coaching session


OUR TRAINERS’ EXPERIENCE


MTM delivers communication coaching to a wide range of executives and managers from a variety of industries, cultures and countries. Our core area is enhancing leadership and management communication using English as the common language. We also provide consultancy and coaching for specific projects and events. Examples include developing speeches and rehearsing the delivery of those speeches for events such as the COP21 Climate Change Conference in Paris in 2015 and delivering Effective Communication in English for the Top Civil Servants in Estonia in preparation for their EU Presidency.


The courses outlined in this proposal will be run by our Managing Director Warwick Partington and Samantha Austen.  Warwick is a guest lecturer at Newcastle Business School and the Estonia Business School and has over 20 years experience of coaching effective communication skills to senior executives through to graduates in multi-cultural and multi-lingual business, government and international organisations such as the UN.


Sam is an EFL and EAP lecturer, and has taught in Higher Education institutes and private language schools in the UK, Malta and Italy. In addition to teaching, she has worked as a Director of Studies and also as Director of English Language Programmes for Medical Foundation at the University of Malta. Sam has a CELTA, PGCE (French), MA in Applied Linguistics and is currently in the final stages of a PhD in Language and Communication at Cardiff University. Her research interests include the influence of first and second language acquisition, cognitive linguistics and how its principles can be applied to language teaching and learning.


INDIVIDUAL LEARNING, FEEDBACK AND COACHING POINTS


Individual delegate complete a pre-course form that assesses their own thoughts on the topics covered. This gives the trainers insight into likely issues that they will need to cover with any individual delegate. It also gives us knowledge of the delegate’s role and responsibilities including their own thoughts on likely topics for media interviews, so that we can thoroughly research these when creating individual questions sets for delegates.   


All our coaches have training qualifications and are highly experienced trainers, coaches and mentors as well as practicing experts in their own fields. They have many years of providing guidance, advice and evaluation of delegate performances in the areas we are delivering. MTM has a proven format of evaluating the effectiveness of personal communication skills that covers the following:


1)    Content including narrative structure, sentence construction, word choices, tone and style


2)    Vocal delivery covering breath control, projection, clarity of diction, emphasis, tone, pitch and pauses


3)    Non-verbal communication including posture, gesture, eye contact, positioning on stage, movement, design and use of visual aids or props in presentations/media interviews  


4)    Personal approach, psychology of communication, confidence and dealing with nerves       


All trainers are required to only use open, honest, constructive feedback and position themselves as a ‘critical friend’ to support personal development of each delegate they interact with. Their approach is to:


1)    Gain the delegate’s own feedback on their performance 


2)    Listen to the audience’s feedback


3)    Provide their expert feedback that builds on the positive aspects of what they have seen/heard from the delegate and their peers 


4)    If any key issues/training points have not been noticed by the audience, they will then cover those, if relevant to the learning points made


All feedback is captured by the trainers as they deliver it and it is collated at the end of each course, transferred to a summary document that is typed up and emailed to the course commissioner for their own reference and we request that it is passed on as a reminder to each individual delegate, within two weeks of the course occurring. If clients prefer us to send it direct to the delegates, we can do so if provided with a database of email addresses.